VPS Service Level Agreement

  • PricePrice
  • Upgrade PriceUpgrade Price
  • Security
    Security
  • Anti Threat Software FirewallHost-based firewall that can restrict incoming and outgoing network activity for that host only. It can prevent a host from becoming infected and stop infected hosts from spreading malware to other hosts.Anti Threat Software Firewall
  • DDoS Protection
    DDoS Protection
  • Proactive Monitoring & ProtectionActive mitigation within seconds with real-time, always-on protection against DDoS attack.Proactive Monitoring & Protection
  • DDoS MitigationBad traffic is filtered and cleaned to ensure your site’s accessibility throughout the duration of DDoS attack (up to 24 hours per month)DDoS Mitigation
  • VIP Support
    VIP Support
  • Monthly ReportUptime & Bandwidth usage report. - Security scanning result for malware and vulnerabilities detection.Monthly Report
  • Dedicated Support TeamA team of technical experts specially serve and support your VPS as the primary focus of their activities.Dedicated Support Team
  • Installation
    Installation
  • OS Installation1Linux/Windows operating system initial installation (one time for initial setup).OS Installation1
  • Data Migration2Data migration service to new VPS (upon request, for one time).Data Migration2
  • System Tasks
    System Tasks
  • Custom Component Installation1(Upon request, one time installation for intial setup):
    • Ioncube loader
    • ZenOptimizer / ZendGuard
    • suPHP/fastCGI
    • ffMPEG
    • Memcache
    • APC
    Custom Component Installation1
  • VPS Performance Tuning1Optimize VPS configuration for better performance (one time for initial setup).VPS Performance Tuning1
  • Monitoring
    Monitoring
  • Ping (Uptime) MonitoringKeep track of the accessibility to your server.Ping (Uptime) Monitoring
  • Bandwidth Usage MonitoringOffers you with real time information about your bandwidth usage through MRTG traffic monitoring tool.Bandwidth Usage Monitoring
  • Service MonitoringMonitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP,POP3, IMAP services.Service Monitoring
  • Remote Backup & Restore
    Remote Backup & Restore
  • R1Soft Daily Off Server Backup3
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
    Daily full backup securely stored in a remote server. R1Soft Daily Off Server Backup3
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
  • Support
    Support
  • Online Ticket SupportRound-the-clock technical assistance through helpdesk support tickets.Online Ticket Support
  • Phone SupportTechnical assistance through phone during business hours on weekdays.Phone Support
  • LITE

  • PriceS$25/month
  • Upgrade PriceIncluded in VPS Plan
  • Security
  • Anti Threat Software Firewall-
  • DDoS Protection
  • Proactive Monitoring & Protection
  • DDoS Mitigation-
  • VIP Support
  • Monthly Report-
  • Dedicated Support Team-
  • Installation
  • OS Installation1
  • Data Migration2-
  • System Tasks
  • Custom Component Installation1-
  • VPS Performance Tuning1-
  • Monitoring
  • Ping (Uptime) Monitoring
  • Bandwidth Usage Monitoring
  • Service Monitoring-
  • Remote Backup & Restore
  • R1Soft Daily Off Server Backup3
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
    Optional Addon
  • Support
  • Online Ticket Support24 x 7
  • Phone Support8 x 5
  • PRO

  • PriceS$50/month
  • Upgrade PriceUpgrade from LITE to PRO

    S$25/month

  • Security
  • Anti Threat Software Firewall
  • DDoS Protection
  • Proactive Monitoring & Protection
  • DDoS Mitigation-
  • VIP Support
  • Monthly Report-
  • Dedicated Support Team-
  • Installation
  • OS Installation1
  • Data Migration2-
  • System Tasks
  • Custom Component Installation1
  • VPS Performance Tuning1
  • Monitoring
  • Ping (Uptime) Monitoring
  • Bandwidth Usage Monitoring
  • Service Monitoring
  • Remote Backup & Restore
  • R1Soft Daily Off Server Backup3
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
    Optional Addon
  • Support
  • Online Ticket Support24 x 7
  • Phone Support8 x 5
  • RECOMMENDED
  • VIP

  • PriceS$100/month
  • Upgrade PriceUpgrade from LITE to VIP

    S$75/month

  • Security
  • Anti Threat Software Firewall
  • DDoS Protection
  • Proactive Monitoring & Protection
  • DDoS MitigationProtect up to 2Gbps Attack
    100Mbps Clean Traffic
  • VIP Support
  • Monthly Report
  • Dedicated Support Team
  • Installation
  • OS Installation1
  • Data Migration2
  • System Tasks
  • Custom Component Installation1
  • VPS Performance Tuning1
  • Monitoring
  • Ping (Uptime) Monitoring
  • Bandwidth Usage Monitoring
  • Service Monitoring
  • Remote Backup & Restore
  • R1Soft Daily Off Server Backup3
    - Restore backup for data loss incident
    - Recover hacked or malware infected website
    Optional Addon
  • Support
  • Online Ticket Support24 x 7
  • Phone Support8 x 5

Product Disclaimers

  1. OS installation, custom component installation and server tuning are performed only one time during initial setup.
  2. Data migration is performed only one time upon request.
  3. R1Soft Backup offers daily backup from 14 days to 60 days retention, depends on subscription plan you choose. Restoration of an effective backup depends on available up to date copies of the data being held on R1Soft Backup server.