Because protecting your privacy is very important to Signetique and in line with the Personal Data Protection Act 2012 of Singapore (No. 26 of 2012), we operate our web site under the following guidelines to safeguard your personally identifiable information:
Signetique policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Signetique policies and procedures are subject to change.
- How does Signetique collect information from you?
- What information does Signetique collect?
- What information does Signetique collect if you’re under the age of 13?
- How does Signetique use and store the information it collects?
- Where is your Personal Information stored?
- How does Signetique protect your Data Security?
- How can I modify my personal information?
- Will Signetique ever send me direct mailings?
- How do I protect my personal information in public forums?
- Information and access to your Personal Information.
- Your Rights.
- Third party websites.
- What about privacy on sites that Signetique links to?
- How does Signetique disclose the Personal Information it collects?
How does Signetique collect information from you?
Signetique collects information from you when you send it to Signetique directly by filling out forms on Signetique ‘ Website (including any application you may make for Services or the Software), corresponding with Signetique by e-mail, writing to Signetique by post, or speaking to Signetique by telephone. Signetique also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Signetique uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does Signetique collect?
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).
Signetique may collect the following Personal Information from you: name, address, date of birth, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
If you communicate with Signetique, Signetique may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and Signetique or submitted by you to the Website (collectively, “User Communications”).
If you use one of Signetique’ services such as Signetique ‘ Web Hosting, Dedicated Server, VPS, Domain Name or SSL, Signetique may collect certain information concerning such services and concerning the server upon which the services operates. This information includes without limitation: (a) the licensed or unlicensed status of the software used under the services; (b) the source from which the license for the software was obtained (i.e., Signetique or an Signetique affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)). Additionally, “Server Information” may also include information collected by Signetique from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by Signetique in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts and other accounts.
Signetique also collects data in a form that does not, on its own, permit direct association with any specific individual. Signetique may collect, use, transfer, and disclose non-personal information for any purpose.
What information does Signetique collect if you’re under the age of 13?
By Default, Signetique does not knowingly collect Personal Information about children under the age of 13. If Signetique becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where Signetique is required by applicable law to keep it.
Where Signetique knows a child is above the age of 13, but considered a minor under applicable law, Signetique will obtain parental/guardian consent prior to using that child’s Personal Information.
How does Signetique use and store the information it collects?
As a general matter, Signetique may use the Personal Information you disclose to Signetique to improve and provide the Website, the Services and Signetique’ other products and services, and for the specific purpose that you gave Signetique your Personal Information. More specific details on how Signetique uses your information follows below.
Signetique may use Personal Information to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract you have entered into with Signetique, to provide you with customer and technical support and to communicate with you about your account and Signetique’ products and services.
The Personal Information you provide to Signetique allows Signetique to provide you with the newsletters and mailing lists that you have signed up for with Signetique. If you do not want to be on Signetique’ mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.
Signetique may also use Personal Information to offer, market or advertise to you Signetique products and services. While such Signetique products and services may reference, incorporate or include third-party products and services, Signetique will not use your Personal Information to independently offer, market or advertise third-party products and services unless Signetique first obtains your consent to do so.
From time to time, Signetique may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Signetique’ terms, conditions, and policies. Because this information is important for your interaction with Signetique you may not opt out of receiving these communications.
Where you consent to Signetique doing so, Signetique may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications, Signetique may retain your Personal Information on file to ensure that Signetique does not continue to target you with communications of the type that you have asked Signetique to cease sending to you.
In accordance with established policies and procedures, Signetique will periodically destroy or erase any Personal Information that is no longer needed.
Signetique may use User Communications in the same way as Signetique uses Personal Information. If you communicate with Signetique for a particular purpose, Signetique may use your User Communications for that purpose. For example, if you contact Signetique for technical support, Signetique may use your communications to provide technical support to you.
Signetique may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Signetique products and services. Signetique may also use such information to investigate unlicensed (and therefore unauthorised) uses of Signetique’ software.
Where is your Personal Information stored?
How does Signetique protect your Data Security?
Signetique will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Signetique, its partners, its employees and other customers of Signetique services. To protect the loss, misuse, and alteration of information that is collected from customers, Signetique has appropriate physical, electronic, and managerial procedures in place.
How can I modify my personal information?
You may modify your personal information by logging a Help Desk ticket to make the request or update from the Signetique Client Billing System.
If you have registered a domain name with Signetique and wish to change the Technical Contact from Signetique to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Signetique provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Signetique.
Will Signetique Ever Send Me Direct Mailings?
From time to time, Signetique may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to firstname.lastname@example.org, however by doing so, you may miss important communication regarding your service.
In addition, if you are an Signetique reseller, Signetique and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to email@example.com.
How Do I Protect My Personal Information In Public Forums?
Signetique may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Signetique system, through e-mail, or outside of the Signetique system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Signetique strives to protect your Personal Information, Signetique cannot guarantee the security of any information that you transmit to Signetique, and you are solely responsible for maintaining the secrecy of any passwords or other account information.
Information and access to your Personal Information
Based on what you have told Signetique, Signetique tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Signetique will comply with erasure requests as long as Signetique is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Signetique may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing firstname.lastname@example.org.
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
To ask Signetique to confirm what (if any) Personal Information Signetique holds relating to you and how that data is processed and used by Signetique (of.ten referred to as a ‘Subject Access Request’);
To have Signetique rectify Personal Information which Signetique holds about you that is inaccurate;
To have Signetique erase Personal Information which relates to you if it is no longer necessary for Signetique to continue to process it, or if Signetique has no lawful basis to store, process or retain it (though Signetique does have rights to refuse these requests in certain situations);
To object to Signetique processing your Personal Information;
To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
To have Signetique provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you should contact Signetique at email@example.com.
Third party websites
Signetique Website may, from time to time, contain links to and from the websites of Signetique partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Signetique does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Signetique uses the following types of cookies:
Strictly necessary: These cookies enable Signetique’ Website to function correctly and deliver the services and products you have requested.
Your cookie choices
For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.
What About Privacy On Sites That Signetique Links To?
Signetique may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Signetique, and Signetique disclaims any responsibility or liability for their policies or actions.
How does Signetique disclose the Personal Information it collects?
Signetique will not otherwise disclose its customers’ personal and account information unless Signetique has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Signetique, Signetique customers, or others, or where Signetique has a good faith belief that the law requires such disclosure.
Signetique cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
Signetique also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Signetique stores or transmits for its customers. The circumstances under which Signetique will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Signetique and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Signetique determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Signetique and appear to pertain to the commission of a crime.
Signetique disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Signetique will, however, review, delete or block access to communications that may harm Signetique, its customers or third parties. The grounds on which Signetique may take such action include, but are not limited to, actual or potential violations of Signetique policies.
Signetique may disclose your Personal Information to affiliated third parties and third party suppliers or service providers that assist Signetique in providing, maintaining, evaluating, and improving the Website, the Services and any other Signetique products and services. Signetique may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising Signetique products and services to you (such Signetique products and services may reference, incorporate or include third-party products and services). In such an event, Signetique will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.