Dedicated Server Service Level Agreement

Upgrade Price
Manage Network Infrastructure
Manage Hardware Issues
Basic Monitoring
(Network and Server)
Operating System Install
PLESK/cPanel Initial Setup
(if there is)
OS Updates & Patches
Server Antivirus protection
(Applicable for Windows server)
24/7 Technical Support
Web Control Panel Support (PLESK/cPanel)
Control Panel Updates & Patches
Control Panel Support
PHP, ASP, MySQL, FTP, DNS, Mail Support
Web Server Support
(IIS/NGNIX/Apache)
LAMP installation/Update/Patching
DDoS Protection
Proactive Monitoring & Protection
DDoS Mitigation
System Tasks
System/Server Administration Support
Custom Component/Application Installation
VPS/Server Performance Tuning
Monitoring
Bandwidth Usage Monitoring
Advanced Server Monitoring (HTTP/HTTPS/FTP/SSH/MYSQL/SMTP/POP3/IMAP services.)
Remote Backup & Restore
R1Soft Daily Off Server Backup
- 14 Retention points
- Restore backup for data loss incident
- Recover hacked or malware infected website
Support
Round-the-clock technical assistance through helpdesk support tickets.Online Ticket Support
Technical assistance through phone during business hours on weekdays.Phone Support

Managed
S$50/month
Included in Server Plan
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Helpdesk/Email/LiveChat/Phone
Yes
Yes
Yes
Yes
Yes
Yes
Yes
4 hours/month
Looking to have a third party tool installed on your server? Yes, we will put the best efforts to install third party tool on your server, even if we've never worked on that. Our team will put the best efforts for the installation of such applications, programs or softwares. Configuring them and further troubleshooting is the customer's responsibility. Every month, total 2 hours of free admin work is offered for third party tools installation. Unused admin work hours cannot be carried over from month-to-month.Included
Included
Yes
Yes
Yes
Included
Included
Included
24 Hours x 7 Days
9am - 5pm
(Mon - Fri)

OS Hardening service and Mod_Security apply to CentOS Linux with cPanel only.
Free support for installation, patching, and version updating to third party applications is not provided.
OS installation, custom component installation and server tuning are performed only one time during initial setup.
Data migration is performed only one time upon request.
cPanel and LAMP services support apply to CentOS Linux with cPanel only. cPanel initial setup, cPanel hardening, LAMP installation and tuning are performed only one time during initial setup.
R1Soft Backup offers daily backup from 14 days to 60 days retention, depends on subscription plan you choose. Restoration of an effective backup depends on available up to date copies of the data being held on R1Soft Backup server.

Self Managed