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Signetique - a true Managed Server Specialist since 1996.

Dedicated Server Service Level Agreement

  • Price
  • Installation
  • Linux/Windows operating system initial installation (one time).OS Installation
  • Linux, Apache, MySQL, PHP initial installation (for Linux server, one time).LAMP Installation*
  • IIS / ASP.NET initial installation (for Windows server, one time).IIS & ASP.NET Installation
  • Data migration service to new server (upon request, one time).Data Migration
  • System Tasks
  • (Upon request, one time installation on intial setup): - Ioncube loader - ZenOptimizer / ZendGuard - suPHP/fastCGI - ffMPEG - Memcache - APCCustom Component Installation
  • Upgrade Linux, Apache, MySQL, PHP version (upon request).Linux, Apache, MYSQL, PHP (LAMP) Upgrade*
  • Fine tune Linux, Apache, MySQL, PHP performance (one time on initial setup).Linux, Apache, MYSQL, PHP (LAMP) Tuning*
  • Optimize server configuration for optimal performance (one time on initial setup).Server Performance Tuning
  • Security
  • Making operating system more secure with numerous actions such as configuring system and network components properly, removing unnecessary applications/services and applying the latest patches (one time on initial setup).Basic Os Hardening*
  • Mod_security is an module that helps to protect your website from various attacks. It is used to block commonly known exploits such as code injection attacks.Mod_Security Web Protection Module*
  • Host-based firewall that can restrict incoming and outgoing network activity for that host only. It can prevent a host from becoming infected and stop infected hosts from spreading malware to other hosts.Anti Threat Software Firewall
  • In short, it will scan and remove the scripts/files infected with malware. If it's heavily infected, restoration will be carried out (restoration is subject to backup availability).On Demand Malware Cleanup
  • Recover your hacked website with backup (subject to backup availability) Recover your hacked website with backup (subject to backup availability)Hacked Website Restoration
  • Active scanning of files as they are uploaded to the server. It can help prevent exploitation of an account by malware by deleting or moving suspicious files to quarantine before they become active.Exploit Scanner*
  • Monitoring
  • Monitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP,POP3, IMAP services.Bandwidth Usage Monitoring
  • Monitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP,POP3, IMAP services.Ping (Uptime) Monitoring
  • Monitor the availability of HTTP, HTTPS (if any), FTP, SSH, MYSQL, SMTP,POP3, IMAP services.Service Monitoring
  • Support
  • Additional operating system administrative assistance such as OS tweaking to match new service requirements, software installation, maintain user policies etc.Server Admin Hours
  • Round-the-clock technical assistance through helpdesk support tickets.Online Ticket Support
  • Technical assistance through phone during business hours on weekdays.Phone Support
  • Backup
  • Remote daily backup up to 30 Retention Points.Daily Off Server Backup (R1Soft)
  • Additional cPanel Support*
  • Our support team will perform complete setup and configure cPanel/WHM (cPanel license required).cPanel Initial Setup
  • Set up daily backup with 7 days retention (subject to disk space availability, one time on initial setup).Configure cPanel Backup
  • Apache (Web) and Exim (Mail) configuration updates (one time on initial setup).Control Panel Hardening
  • VIP Support
  • - Uptime & Bandwidth usage report. - Security scanning result for malware and vulnerabilities detection.Monthly Report
  • A team of technical experts specially serve and support your dedicated server as the primary focus of their activities.Dedicated Support Team
  • DDoS Protection
  • Active mitigation within seconds with real-time, always-on protection against DDoS attack.Proactive Monitoring & Protection
  • Active mitigation within seconds with real-time, always-on protection against DDoS attack.Clean Traffic
  • Active mitigation within seconds with real-time, always-on protection against DDoS attack.Server Available
  • BASIC

  • Free
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  • Optional Add-on
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  • 24 x 7
  • 8 x 5
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  • LITE

  • SGD50/month
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  • Optional Add-on
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  • 1 hour/month
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  • VIP

  • SGD200/month
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  • 4 hours/month
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  • Protect up to 2Gbps Attack
    100Mbps Traffic Mitigation
  • Enterprise Server

* For Linux with cPanel only.